Skip to content

How can we help you?

Frequently Asked Questions

How do I book a workspace?

Simply browse our catalog, select the dates and times you need, and proceed to checkout. You will receive an instant confirmation once the booking is completed.

Where can I check my booking and payment status?

Open Purchases in your account to view your bookings and check whether each one is awaiting payment, paid, or cancelled. You can review your payment history in Wallet. If you have paid but the booking status has not updated, check its status again before making another payment or contact support with your booking number.

How do cancellations and refunds work?

You can cancel an unpaid booking from Purchases in your account. For a paid booking, open "Refund / view status" and send a request for a full refund, explaining your reason. The workspace owner reviews the request and can approve or decline it. Sending a request does not return the money automatically. If approved, the refund is processed to your original payment method. Check the owner's response and the refund status in the same window. Approval is not confirmation that the money has arrived, and your bank may need additional time after the refund is completed.

Who provides the workspaces?

HayCoWork is a B2B platform. All workspaces, meeting rooms, and private offices are provided by rigorously verified businesses and professional property managers. We do not allow private individuals to list properties.

How can I list my own workspace?

It’s simple! Just create an account, go to your dashboard, and click "New Listing". Fill in the details about your property, upload photos, and set your pricing. Your listing will be live after a quick verification.

Still need help?

Can't find the answer you're looking for? Our support team is ready to assist you.

Contact Support